Introduction

Social Eatertainment Group is a growing player in the restaurant industry, currently with three strong brands: O’Leary’s, Harry’s and Sing Sing Karaoke. With more than 150 units spread across several countries in Europe and Asia, they have created unique, successful concepts that all deliver unforgettable experiences for their guests. But managing so many locations, markets and brands places high demands on internal communication, quality control and operational support.

Problem

In order to provide support to franchisees and secure the highest standards across all its Brands and locations, the Social Eatertainment Group needs efficient and reliable solutions. A way to ensure that vital information reaches all relevant stakeholders and functions, that no messaging is missed, routines and protocols are followed, and that staff engagement is kept at its peak.

Rasa Jonyte, Project & Operations Support Manager at Social Eatertainment Group, describes the need as follows: “Effective internal (between franchisees and their employees) and external (between us, HK and our franchisees) communication has always been very important to us. With over 150 units and three different brands in Social Eatertainment Group’s portfolio, this aspect has now become even more important.”

Solution & Impact

Social Eatertainment Group (O’Learys) has been working in close cooperation with Chainformation since 2003. Rasa Jonyte explains:

“This platform is so much more than just a communication channel. It also helps us simplify and streamline the day-to-day operations of our facilities, becoming more efficient in operational support and quality control across our brands.”

Through functions such as digital manuals, checklists and statistical reports, Social Eatertainment Group can be sure that everyone within their group and network receives all the necessary information and follows established routines and protocols.

“In addition, it helps us drive operational compliance and commitment among the staff,” concludes Rasa Jonyte.

So by using Chainformation, Social Eatertainment Group can now more easily manage their three brands in an efficient and streamlined way. All information and messaging is easily disseminated across roles and functions, ensuring all units can adhere to the established standards and promote engagement and efficiency across their entire workforce.

Communication has always been very important to us. With over 150 units and three different brands in the Social Eatertainment Group’s portfolio, this aspect has now become even more important.”

Rasa Jonyte
Project & Operations Support Manager at Social Eatertainment Group