Being able to share information in a smart platform is good, having access to facts on what actually happens to that information is even better.
All activity in Chainformation is logged automatically. With the built-in statistics module you can quickly create reports and get instant overview on what’s happening in the system. With a few quick clicks, you’ll find out how many people log on, when they log on, who does not log on often enough and who read what and, more important, who did NOT read what they were supposed to.
The flow of information throughout your network is absolutely crucial if you are to run the business efficiently and in the right direction. If employees act and make decisions on incorrect or missing information, you risk getting operational discrepancies that might damage the brand and customer relations.
Therefore, it is imperative for management to know that all staff in the stores or restaurants have read all information intended for them. Upcoming campaigns, new guidelines, or other important news that may affect how customers experience your brand, must be communicated and implemented.
By following who has not read an important news you can quickly act and solve the problem. You get full control that information has been received. Combining this reading and user logging with the checklists feature gives you a completely unique overview that the entire chain knows, understands and does the right things – every day.
In the end, this will result in everyone being able to deliver the concept consistently in the customer interactions. The customers will feel satisfied when their expectations are met by their experience.
All data is available directly in Chainformation and you can create reports that can be printed or saved at any time. Reports can be created according to your needs on overall chain-level or detailed reports down to page or user level.
With the statistics, you can demand employees and franchisees to keep themselves up to date and that they for example at any given time should reach at least 95% reading level on shared information. This can be advantageously be entered into handbooks or manuals.