Onboarding

Onboarding

Fast track start-up and support for new customers

We’re dedicated to your success, which is why we go out of our way to ensure that everything goes smoothly and that you get all the support you need. We’ll work closely with your team for the first 4-6 weeks to make sure that you settle in.

Chainformation is a new system to you, and though it’s super easy to work with, it also requires learning some new routines, processes and ways of working. That’s why we allow you to pick a dedicated colleague to work with us – and after a few weeks, everything will be set and ready to launch to your users.

The four onboarding steps
Week #1
  • Establish project goals/expectations
  • Determine structure
  • Create organization
  • Set user levels
  • Create tags
Week #2
  • Customise design
  • Create templates
  • Add widgets
  • Establish file library
  • Set up user accounts
  • Recap of week #1
Week #3
  • Add content
  • Create pages
  • Establish handbook
  • Set up file sharing
  • Create posts and comments
  • Recap of week #2
Week #4
  • Establish search functionality
  • Provide user training
  • Roll out plan
  • Recap weeks #1-3
  • Launch
Choose your plan

Basic:
EUR 750
Three hours of onboarding support via online meetings/screen sharing. We’ll customize your platform and set up the basic structure.

Plus:
EUR 1.750
Eight hours of onboarding support via online meetings/screen sharing. We’ll help you to carry out part of the work, such as by customizing your platform, importing users and setting up a standard platform structure.

Premium:
EUR 3.450
16 hours of onboarding support where meetings can take place both online and in physical workshops. We provide all the resources needed to get started as quickly and efficiently as possible.

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Chainformation AB
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